Shipping Policy

Here's exactly what to expect once you hit place order: rates, timing, and what happens if something goes sideways.

Orders are processed and handed off to our carrier within 1–2 business days. Orders placed over weekends or holidays will begin processing the next business day. Once your order leaves our warehouse, you will receive a shipping confirmation email with your tracking number within 1–2 business days.

Once your order ships, use the tracking link in your confirmation email to follow its progress. Tracking updates can take 24–48 hours to show movement after the initial scan. This is normal and doesn't mean your package is stuck.

International orders are shipped with all import duties, taxes, and customs fees fully covered by us. These charges are included, and you will not be asked to pay any additional fees upon arrival.
For more on how we handle privacy in packaging and billing, see our Discreet Shipping & Billing page.

If tracking shows your package as delivered but you can't locate it, check with neighbors and building management first. A surprising number of "lost" packages turn up within 48 hours. If it's genuinely missing after that, contact us with your order number and we'll open a claim with the carrier.

For anything that arrives visibly damaged, email us within 7 days of delivery with photos of the damage and the packaging. We'll sort out a replacement or refund from there.

Double-check your shipping address before submitting your order. If a package is returned to us due to an incorrect or incomplete address you provided, reshipping costs are your responsibility.

Questions about a specific order? Contact us with your order number and we'll take a look.